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National Restaurant Association - Information Technology

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Information Technology


Conference registration is open to restaurant operators and those who work for restaurant or hospitality companies. If you are a product or service provider, you are welcome to attend the conference as a sponsor.

Advance registration for the conference will close on April 9, 2018. You will still be able to register on-site at the DoubleTree in New Orleans at the same price point.
Listserv  |  Agenda  |  Pricing   Travel  |  Video Recap


Our biannnual meetings bring you face-to-face with experienced colleagues and cutting edge ideas. Every contact and topic is focused on the responsibilities you handle.

Meetings have addressed issues such as mobile payments, loyalty programs, PCI compliance, social media and tablet management.


Our group’s members-only Listserv is an effective way to ask your colleagues questions, share news, and contribute to discussions on issues important to professionals in your field. To be eligible, you must work full-time in the field of information technology for a company that is a restaurant member of the National Restaurant Association. Click here to subscribe. To send questions to the listserv, email technology@lists.restaurant.org.

2018 Agenda

Monday, April 23

8 p.m. - 9:30 p.m. Welcome Reception
  Mingle with other attendees the evening before the official meeting begins.

Tuesday, April 24

8:30 a.m. - 9 a.m. Breakfast
9 a.m. - 9:15 a.m. Welcome 
  Jeffrey Altergott, National Restaurant Association
9:15 a.m. - 10:45 a.m. Introductions and Company Profiles
  Rex Smith, Red Lobster
10:45 a.m. - 11 a.m. Break
11 a.m. - 12 p.m. Managing the Disruption of 3rd Party Delivery
  Skip Kimmel, Anthony's Coal Fired Pizza
12 p.m. - 1 p.m. Lunch
1 p.m. - 2 p.m. Litigation Trends Related to Technology Operations
  Jacey Kaps, Attorney at Law, CIPP/US, PCIP at Rumberger, Kirk and Caldwell
2 p.m. - 3 p.m. Cybersecurity Threat Landscape: Safeguarding PII and GDPR Compliance
  Grayson Lenik, Principle Security Consultant, Digital Forensics and Incident Response, Nuix
3 p.m. - 3:15 p.m. Break
3:15 p.m. - 4:15 p.m. Enterprise BI wtih MicroStrategy
  Ryan Nowlin, Fiesta Restaurant Group
4:15 p.m. - 5 p.m. TBA
6 p.m. - 8 p.m. Group Dinner


Wednesday, April 25

8:30 a.m. - 9 a.m. Breakfast
9 a.m. - 10 a.m. Chatbot Social: Customer Care and Customer Engagement
  Susan Carroll-Boser, White Castle
10 a.m. - 11 a.m. Group Business and Fall Planning
  Jeffrey Altergott, National Restaurant Association
11 a.m. - 11:15 a.m. Break
11:15 a.m. - 12 p.m. Legislative Update
  Laura Knapp Chadwick, National Restaurant Association
12 p.m. - 1 p.m. Lunch
1 p.m. - 2 p.m. Book Discussion
  It's Your Ship: Management Techniques from the Best Damn Ship in the Navy by John Lapeyrouse
2 p.m. - 3 p.m. TBA
3 p.m. - 3:15 p.m. Break
3:15 p.m. - 5 p.m. Open Roundtable
  Rex Smith, Red Lobster



National Restaurant Association

National Restaurant Association


Attendee Guest Policy: Pricing of $100 is applicable for one guest of a registered attendee.

*National Restaurant Association members are entitled to discount registration. Eligible members must complete registration with the email address listed in their member record. To verify your membership, contact membership@restaurant.org

Operator Cancellation PolicyCancellations received by 11:59 PM EST on Tuesday, March 27, 2018 will be fully refunded. Any cancellations between March 28 and April 5, 2018 will be assessed a 50% administration fee. Cancellations after April 5, 2018 will not receive a refund. For more information, contact nrameetings@restaurant.org.

Hotel Accomodations


300 Canal Street
New Orleans, LA 70130
Room Rate: $144/night + tax  single/double
Deadline to Reserve your Room: April 5, 2018

Attendees are responsible for making their hotel reservations. You will receive instructions on how to book your reduced-rate hotel room within your meeting registration confirmation email. Please wait for this email to ensure you are within the reduced-rate room block.

Airline Discount

United and Delta offer discounts up to 10% off published fares based on booking class for Information Technology meeting attendees.

To save, book online at 
United.com/meetingtravel. Enter ZZ3J730597 in the Offer Code box. Make sure MSY is entered as the airport. Discounts are available for travel booked between April 21-28, 2018.

To save, book online here. The Group code is NMRLY. Make sure MSY is entered as your destination airport. Discounts are available for travel booked between April 21-28, 2018. You may also call Delta Meeting reservations at (800) 328-1111, Monday-Friday from 7 a.m. - 7 p.m. CT.

Restaurant Leaders Talk Technology

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